Reset the password
Find out how to reset your iPhone or iPad password with iTunes, iCloud and recovery mode.
Have you entered a wrong access code more than six times and now your iPhone is locked?
Photo Ylanite Koppens in Pexels
In this tutorial, we show you how to unlock your phone, iPad and even iPod touch when you have forgotten your password.
Which reboot technique should I choose?
There are three methods you can use to reset your iPhone password: iCloud, iTunes and recovery mode.
If you had backed up your iPhone or iPad with iTunes, before locking your iPhone, you can delete your data, reset your passcode, and then restore it.
If the iCloud service and the Locate My iPhone feature were activated when you locked your phone, use iCloud to reset your iPhone or iPad.
You are not an iCloud user and your iPhone cannot connect to iTunes, then the recovery mode will be your best alternative.
Follow the following tutorial for each of the three methods.
1- Restoring a forgotten access code with iTunes
If you have recently backed up your device with iTunes, you can easily reset your iPhone or iPad and recover all your data.
First, start iTunes and connect your iPhone to the PC or Mac you backed up.
If iTunes asks you to enter your passcode, then use another computer that has been used to sync your iPhone.
If your iPhone/iPad gets stuck and iTunes does not sync automatically, then click on the sync option (at the bottom of the window). When you’re done, click Restore your iPhone (or iPad).
When your iPhone or iPad offers different restore options, choose Restore in iTunes and then choose your most recent backup.
Your iPhone is now as you left it and without a password.
2- Restoring a forgotten access code with iCloud
If the Locate My iPhone and iCloud feature was enabled on your phone when you locked it (Settings → [your account] → iCloud), then Apple’s storage service will allow you to restore your device.
From another computer or smartphone, go to icloud.com/find and enter your Apple credentials.
At the top of the window, click All My Devices and select the iPhone or iPad you want to access and click the Delete iPhone option.
All you have to do is restore your iOS device with your last iCloud backup.
Please note that if you do not have a backup, all your data and settings will be lost forever.
3- Restoring a forgotten access code with the recovery mode
If iTunes warns you that it cannot connect to your device because it is blocked by an access code, then you will be forced to use recovery mode.
To do this, turn off your iPhone or iPad and connect it to your computer. Then press and hold the Start button until the iTunes logo appears on the screen.
On your computer, click OK on the message that iTunes is in recovery mode.
Finally, restore your iPhone/iPad with iTunes.