What to do when Google Play doesn’t work?

Google Play doesn’t work?

You’ve probably experienced problems with the Google Play Store before.

Either the application has been blocked, stopped or you may have received an error message when downloading applications.Google Play doesn't work

The conflicts are many and all equally annoying, but there are some tips you can follow when Google Play doesn’t work.

Common problems with the Google Play Store

There are several clues that don’t say the Google Play Store isn’t working the way it should. Of course, the most obvious thing is that the application does not open. But you may find other problems such as those listed below:

  • Download does not start (remains at 0%)
  • Google Play Store stays at “Loading …”
  • The Google Play Store opens but nothing appears.

Errors can be many and varied. In the following article we have drawn up a list of the most common and their solutions:

Quickly access solutions:

  • Clear Google Play cache
  • Clear Google Play data
  • Uninstall Google Play updates
  • Clear Google Play Services cache
  • Activate Download Manager
  • Delete and re-register your Google Account
  • Factory data restoration of the entire smartphone
  • Set the time on your smartphone
  • Disable proxy or VPN
  • Put him in airplane mode.
  • Deletes the file hosts.txt (root)

Clear Google Play cache

In most cases you just need to clear the cache of the Google Play Store application. This is a storage area that temporarily contains files and data to be recovered quickly without having to download them again from the internet, such as images of your applications and other configuration data.

To empty it just go to Settings > Applications > Google Play Store. Once inside the application information, in Android 5.1.1 and below, you will find a button where it says ‘Clear Cache‘.

Starting with Android 6.0 we have to go one step further and enter ‘Memory’ and here we will find the button for ‘Clear cache memory‘. This could help your Google Play run like the first day.

Clear Google Play data

If the first step didn’t work, you can try deleting the data from the Play Store. It’s exactly the same route as before, but instead of ‘Clear cache‘ you’ll have to press ‘Clear data‘. With this option you will delete all the configuration information that had been saved in the application.

Uninstall Google Play updates

This trick can help, too. Sometimes an update can make the Google Play Store out of control, so it makes a lot of sense to uninstall the updates. This is achieved by entering ‘Settings‘ and as before in ‘Applications‘ search for Google Play.

Pressing the Menu option (three horizontal stripes at the bottom of the screen) we will see the ‘Uninstall updates‘ option.

This will bring the application back to the original version, that is, the one that was first installed on your smartphone. With the old version, Google’s services may not work well and we’ll have to upgrade anyway.

Clear Google Play Services cache

If it still doesn’t work, you’ll need to try the same trick and clear the Google Play Services cache.

This is an app you need to be able to install applications; it’s who does the magic behind Play Store. You will have to follow the same steps, but instead of selecting the Google Play Store application choose Google Play Services: Settings > Applications > Google Play Services.

Activate Download Manager

If you have disabled the Download Manager, the Google Play Store will no longer work. To retrieve it go to Settings > Applications and search for the application called ‘Downloads’.

Enter the application information and then click ‘Enable‘. If this button only gives you the option to ‘Disable‘ don’t worry, it means that the download manager is still active.

Delete and re-register your Google Account

We open the settings for your smartphone, but this time we go to Accounts choose the Google option and select the account you use for Google Play.

Click the Delete Account button. Confirm your selection and restart your smartphone. Once it’s completely turned on, reset your Google Account.  Go back to Settings > Accounts > Add Account > Google, and enter your details.

Factory data restoration of the entire smartphone

If you’ve tried all of the above solutions and still haven’t succeeded, you may have to resort to a more drastic option, the final solution: restoring factory data.

But be very clear that you will lose all data, so it is really important that before doing this restoration you make a backup of all the information contained in your smartphone. If you don’t know how to do it, read this backup guide.

To restore the factory data you just have to go to Settings, then to the Advanced Settings option and look for the last option which is Backup / Restore.

Once inside, press Restore factory data. Depending on the phone you have, the factory reset may be in a different location. The smartphone will be completely restored and return to what it was the first time you turned it on. Once the process is complete, you can set it up as before.

Set the time on your smartphone

If the Play Store doesn’t work even after all these tips, check the time and date of your Android and correct them if necessary. Some processes require time according to location. So set the right time according to where you are. Go to Settings > Additional Settings > Date and Time.

Disable proxy or VPN

The Google Play Store sometimes doesn’t work well with proxies and VPNs. Try to see if that’s where this problem comes from.

If you have enabled a proxy or VPN, you probably know how to disable it, but as a reminder: go to Settings > Wi-Fi > Additional Settings. Disable any VPN or other applications that are enabled on your Android.

Put him in airplane mode.

Some users have explained in various forums that activating airplane mode and then deactivating it resolves the problem and restarts the Play Store. You don’t lose anything by trying…

Deletes the file hosts.txt (root)

If you are an advanced user and have root in Android, open your file browsers with root rights. Navigate to the root/system/etc file. Locate the hosts.txt file and delete it. Be careful, don’t do anything crazy when you touch the system files.

Check your internet connection

Sometimes the simplest solution is the most effective. Check that your WiFi or data connection is working perfectly. So don’t hesitate to turn on or off your WiFi signal.

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